Terms of Service

1. Who we are

Out The Door, LLC ("Out The Door," "we," "us," or "our") operates a vehicle-buying service that creates competition among independent, verified dealerships for your business. Dealers bid; you don't. These Terms of Service (the "Terms") govern your use of our website, our online request and account tools, and our advisory services (together, the "Services"). By using the Services, submitting a vehicle request, or creating an account, you agree to these Terms and to our Privacy Policy.

2. What the Services are — and are not

Out The Door is an independent buyer-side service. We are not a dealership, a lender, a broker of record, or an agent of any dealership. We maintain no dealership affiliations that would compromise our neutrality, and dealers do not pay us to steer your decision. Vehicle purchases, financing, and trade-in transactions are completed directly between you and the winning dealership. We help you define your request, put it in front of competing dealers, and — depending on the service level you select — review, compare, and negotiate the resulting offers.

3. Service levels and fees

Our current service levels are:

• Free Consult ($0) — a private conversation to define the vehicle, budget, trade, timeline, and best next step.
• Sell Your Vehicle ($599) — we present your vehicle to participating dealers near you and facilitate competitive bidding on it. Vehicles must be owned free and clear — title in hand and no outstanding loan balance — and are subject to our verification before bidding opens.
• Full Takeover ($999) — vehicle sourcing, dealer communication, competitive offers, negotiation, final deal audit, and closing coordination, including access to the Sell Your Vehicle bidding system.

Fees are flat — never a percentage of the vehicle price and never a dealer kickback. Current pricing is shown at checkout or communicated before any paid engagement begins; we will never charge you a fee you have not expressly agreed to in advance.

4. Refunds and changes

• If paid work on your engagement has not yet begun, you may cancel for a full refund.
• Once work has begun, fees are non-refundable: sourcing, dealer outreach, and negotiation are the service itself, and that labor cannot be returned.
• Sell Your Vehicle: if we cannot verify your vehicle for bidding, the Sell Your Vehicle fee is refunded in full.
• Materially changing your request mid-engagement (for example, switching to a different vehicle) may require an additional fee, which we will quote and agree with you before continuing.

5. No guarantees about outcomes

We promise clear guidance, real dealer competition, and experienced support. We do not promise — and you should not rely on — any guaranteed savings amount, any specific price, payment, interest rate, trade-in value, financing approval, or vehicle availability, or a perfect transaction. Dealer offers are made by the dealers themselves and can change or expire. You confirm which vehicles are acceptable, the strongest complete offer on those vehicles wins, and the decision to move forward with the purchase is always yours alone.

6. Your account and your information

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You agree that the information you submit — contact details, vehicle preferences, budget, trade-in details, and self-described credit range — is accurate to the best of your knowledge.
• You are responsible for keeping your account credentials confidential and for activity under your account.
• Your request details are shared with dealers as described in our Privacy Policy; your direct contact details are released only to the winning dealership once your deal moves forward.

7. Text messaging (SMS) program terms

When you opt in during your request, Out The Door sends conversational and transactional text messages about your vehicle request — for example, updates when dealers respond with offers, replies to your questions, and scheduling coordination.

• Message frequency varies based on activity on your request.
• Message and data rates may apply according to your mobile carrier plan.
• Reply STOP at any time to cancel and stop receiving messages. After you send STOP, we will send one final message confirming your opt-out.
• Reply HELP for help, or contact us at support@otdautoservice.com.
• Consent to receive text messages is not a condition of purchasing any goods or services.
• Carriers are not liable for delayed or undelivered messages.
• You can also opt out at any time by contacting us, and you may continue by email or phone instead.

8. Acceptable use

You agree not to misuse the Services — including by submitting false requests, impersonating another person, scraping or harvesting data, interfering with the platform's operation, or using the Services for any unlawful purpose. We may suspend or close accounts that violate these Terms.

9. Intellectual property

The Services, including our name, branding, site content, and software, belong to Out The Door, LLC or our licensors. You may not copy, modify, or redistribute them without our written permission.

10. Disclaimers and limitation of liability

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, and our total liability for any claim arising out of or relating to the Services is limited to the amount you paid us for the engagement giving rise to the claim (or $100 if you paid nothing). We are not liable for the acts, omissions, offers, vehicles, financing terms, or conduct of any dealership or lender.

11. Governing law and disputes

These Terms are governed by the laws of the state in which Out The Door, LLC is registered, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us and give us 30 days to work in good faith to resolve the dispute informally.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the current version, and material changes will be communicated through the Services. Continued use after changes take effect constitutes acceptance.

13. Contact

Out The Door, LLC — support@otdautoservice.com